Privacy Policy

This Privacy Policy explains how Mycosphere SRL collects, uses, and protects the personal data of visitors and customers of the La Mycosphère online store.

1. Data Controller

The data controller is:

Mycosphere SRL
32 Rue du Zémont
5030 Gembloux
Belgium
Email: contact@lamycosphere.com

2. Personal data collected

We may collect the following personal data:

• first and last name,
• billing and shipping address,
• email address,
• phone number,
• information regarding orders, payments, deliveries, and returns,
• communication with our customer service team,
• IP address, browsing data, information about the browser and device used,
• data related to your subscription to our newsletter or our marketing communications.

We do not store full credit card details directly. Payments are processed by secure payment service providers.

3. Purposes of the processing

Personal data is used for the following purposes:

• process and ship orders,
• manage payments, invoices, shipments, returns, and refunds,
• respond to customer service inquiries,
• track orders and complaints,
• comply with our legal, accounting, and tax obligations,
• improve the site's performance and the user experience,
• measure website traffic and the performance of our campaigns,
• send marketing communications only when permitted to do so.

4. Legal Basis for Processing

Depending on the circumstances, the processing is based on the following legal grounds:

• performance of the contract: order processing, payments, deliveries, returns, and customer service;
• compliance with legal requirements: accounting, billing, tax obligations, and record-keeping requirements;
• Consent: newsletter subscription, non-essential cookies, or certain marketing communications;
• legitimate interest: website security, fraud prevention, service improvement, and internal monitoring of business activities.

5. Newsletter and marketing communications

When you sign up for our newsletter or agree to receive our marketing communications, we may use your email address to send you information about our products, tips, news, events, or offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at contact@lamycosphere.com.

6. Cookies and analytics tools

Our website uses cookies and similar technologies that are necessary for the store to function properly, including for managing the shopping cart, user sessions, payment processing, and website security.

With your consent, where required, we may also use cookies or tools for audience measurement, advertising, or improving the user experience, including through Shopify, Google Analytics, Google Ads, or other similar tools.

You can manage your cookie preferences via the banner or the consent management tool available on the website.

7. Data providers and recipients

Your data may be disclosed only when necessary to the following categories of recipients:

• e-commerce platforms and website hosting, including Shopify,
• payment service providers,
• carriers and logistics services,
• email and marketing tools,
• audience and advertising analytics tools,
• IT and maintenance service providers,
• accountant, legal advisor, tax authorities, or relevant authorities when required by law.

These service providers receive only the data necessary to perform their services.

8. Transfers outside the European Union

Some technical service providers may process data outside the European Union. When this is the case, we ensure that appropriate safeguards are in place in accordance with the GDPR, such as standard contractual clauses or other mechanisms recognized by applicable regulations.

9. Shelf life

We retain personal data only for as long as is necessary to fulfill the purposes for which it was collected, as well as to comply with our legal, accounting, or tax obligations.

Data related to orders, invoices, and transactions may be retained for the legally required period. Data used for the newsletter is retained until consent is withdrawn or the user unsubscribes.

10. Safety

We implement reasonable measures to protect personal data against loss, unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. Nevertheless, we do our best to protect the information entrusted to us.

11. Your rights

In accordance with the GDPR, you have the following rights regarding your personal data:

• right of access,
• right to rectification,
• right to erasure,
• right to restriction of processing,
• right to object,
• right to data portability,
• the right to withdraw your consent at any time when the processing is based on consent.

To exercise your rights, you can contact us at the following email address: contact@lamycosphere.com.

We may ask you to provide proof of identity if it is necessary to process your request.

12. Filing a complaint with the supervisory authority

If you believe that your personal data is not being processed in accordance with applicable regulations, you may file a complaint with the Data Protection Authority in Belgium.

Data Protection Authority
Rue de la Presse 35
1000 Brussels
Belgium
Website: www.autoriteprotectiondonnees.be

13. Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, tools, or legal obligations.

The applicable version is the one published on the website at the time of viewing.

14. Contact

If you have any questions regarding this privacy policy or the processing of your personal data, please contact us at:

contact@lamycosphere.com