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Shipping Policy - Shipping Policy

(Translation in English below)

Delivery times

We work with living products, such as myceliums, which have a limited lifespan. Our priority is to send the myceliums when they are at their peak vigor. For this reason, most of our products are made to order, which can result in a preparation time of 2 to 3 weeks, the time needed for the development of the mycelium.

For the most in-demand products, such as oyster mushrooms, we generally have stock available, which allows for faster shipping. Regarding non-living items (bags, dry substrates, etc.), shipping usually takes place within 3 to 5 business days.

More information on preparation times is available here.

Delivery takes between 1 and 5 business days, depending on the chosen carrier and the destination.

Shipping costs

Delivery fees strictly reflect the carriers' rates. We do not make a profit on these fees, in order to make our products more accessible. The delivery cost is calculated based on the weight of the items and the destination, and is shown before payment after entering your address.

Order Confirmation

You will receive a confirmation email upon receipt of your order. If you do not receive this email, please check your "spam" folder or contact us at [contact@lamycosphere.with]. A second email will be sent to you when your order is shipped, with a tracking number.

The recipient is responsible for checking their emails and consulting the tracking to verify the progress and arrival of the package at their home or pickup point.

Carriers

We work with DHL, DPD, and Chronopost. Depending on the destination and type of shipment, you can choose the carrier that suits you best. The available delivery options and rates are presented during the checkout process.

Risks and responsibilities

The responsibility for delivery lies with the customer from the moment the package is taken over by the carrier. High (>25°C) or low temperatures can affect the quality of the mycelium during transport. Mycosphère cannot be held responsible for product deterioration due to weather conditions, delivery delays, customs hold-ups, or storage conditions at the relay point.

We also disclaim all responsibility in the event of non-delivery due to an incorrect address, the customer's absence at the time of delivery, or exceeding the pickup deadline at the relay point.

Return policy

  1. Return period
    Returns are accepted within 14 days from the receipt of your order. To be eligible, the product must be unused, in perfect condition, and in its original packaging. We reserve the right to refuse any return that does not meet these criteria.

  2. Products excluded from returns (culture bales, mycelia, etc.)
    Returns are not possible for living products such as myceliums. Since transport conditions (temperature, shocks, etc.) cannot be guaranteed, a second transport would compromise the integrity of the product, making any third transport unthinkable. These products are considered lost and must be replaced.

  3. Return costs
    Return shipping costs are the responsibility of the customer, except in cases of product defects or delivery errors on our part. In such cases, we will cover the return shipping costs.

  4. Conditions of returned products
    Products must be in their original packaging and in good condition. If the item or its packaging is damaged, a deduction on the refund may be applied to compensate for the depreciation in value. Products considered non-resalable due to significant damage may be refused.

  5. Return procedure
    To initiate a return, contact our customer service at [contact@lamycosphere.com] with your order details. Once the return is approved, we will send you the instructions and a return label, if applicable. Please add photos from different angles of the product before the return to ensure the item's impeccable condition.

  6. Uncollected or unclaimed parcels
    If the package is not picked up within the allotted time at the pickup point or if you do not respond to carrier notifications, the package will be returned at our expense. You (the customer) are responsible for checking your emails, tracking the progress of the package, and picking up the package on time at the pickup point if applicable. Depending on the condition of the returned products, we may offer a new shipment, at the customer's expense and responsibility.

  7. Refunds
    After inspecting the returned products, we will inform you of the approval or rejection of the refund. If the refund is approved, it will be processed within 5 to 10 business days.

  8. Exceptions
    Customized products or consumables cannot be returned, except in case of manufacturing defects.

 

Damaged packages or damaged product

If you receive a damaged package or a damaged product:

  • You must contact us within 3 business days following receipt of the package.
  • Please provide clear photos from different angles, including:
    • The outside of the box,
    • The shipping label,
    • An overview of the articles,
    • Detailed photos of the damage.
  • After this period, no claims regarding a damaged package will be accepted.

2. Right of withdrawal

In accordance with European regulations, you have a period of 14 calendar days from the receipt of the package to exercise your right of withdrawal.

  • The product must be returned in its original condition, unopened and unused.
  • Return shipping costs are the responsibility of the customer, unless otherwise indicated.
  • Exceptions to the right of withdrawal include:
    • Perishable or sensitive products (e.g., live mycelium).
    • Custom or made-to-order products.
    • Sealed products cannot be returned for hygiene reasons if the seal has been opened.

Separate shipments

Due to the diversity of our products, it may be necessary to send certain items separately (for example petri dishes or other fragile items). If you wish to split your order into multiple shipments, the additional costs will be your responsibility.

Shipments outside the continent

Shipping mycelium outside the European continent carries risks due to temperature variations, customs delays, or other factors compromising product quality. An import permit may be required depending on the region. We recommend using mycelium in liquid culture, which better tolerates transport. 

We do not provide phytosanitary certificates, but we include packing slips and invoices necessary for customs clearance.

The importer is responsible for any issues related to transportation, including customs clearance delays.

 

IN ENGLISH

Shipping Policy:

Delivery Times
We work with living products, such as mycelium, which have a limited shelf life. Our priority is to ship the mycelium when it is at its peak vigor. For this reason, most of our products are made to order, resulting in a preparation time of 2 to 3 weeks, which is the time needed for the mycelium to grow.

For the most popular products, such as oyster mushrooms, we generally have stock available, allowing for faster shipping. For non-living items (bags, dry substrates, etc.), we usually ship within 3 to 5 business days.

More information about preparation times is available here.

Delivery takes between 1 and 5 business days, depending on the chosen carrier and destination.

Shipping Fees
Delivery fees strictly reflect the carriers' rates. We do not add a margin to these fees to keep our products more accessible. The delivery cost is calculated based on the weight of the items and the destination and is displayed before payment after entering your address.

Order Confirmation
You will receive a confirmation email once your order has been received. If you do not receive this email, please check your "spam" folder or contact us at [contact@lamycosphere.com]. A second email will be sent when your order is shipped, including a tracking number.

Carriers
We work with BPost, DHL, DPD, and Chronopost. Depending on the destination and type of shipment, you can choose the carrier that best suits your needs. Available delivery options and rates are presented during the checkout process.

Risks and Responsibilities
The responsibility for delivery lies with the customer once the package has been handed over to the carrier. High or low temperatures (>25°C) can affect the quality of the mycelium during transport. La Mycosphère is not liable for product deterioration due to weather conditions, delivery delays, customs hold-ups, or storage conditions at the pickup point.

We also decline any liability in cases of non-delivery due to an incorrect address, the customer’s absence at the time of delivery, or a missed pickup deadline at the relay point.

Return Policy

  1. Return Period
    Returns are accepted within 14 days of receiving your order. To qualify, the product must be unused, in perfect condition, and in its original packaging. We reserve the right to refuse returns that do not meet these criteria.

  2. Products Excluded from Returns (Cultivation Bags, Mycelium, etc.)
    Returns are not possible for living products, such as mycelium. The conditions of transport (temperature, handling, etc.) cannot be guaranteed, and a second transport would compromise the integrity of the product, making a third transport impossible. These products are considered lost and must be replaced.

  3. Return Fees
    Return shipping costs are the responsibility of the customer unless the product is defective or there was an error in delivery. In such cases, we will cover the return shipping costs.

  4. Condition of Returned Products
    Products must be in their original packaging and in good condition. If the item or its packaging is damaged, a reduction in the refund may apply to compensate for the loss in value. Products deemed non-resellable due to significant damage may be refused.

  5. Return Procedure
    To initiate a return, contact our customer service at [contact@lamycosphere.com] with your order details. Once the return is approved, we will send you instructions and, if necessary, a return label. Please include photos of the product from different angles before returning to ensure its impeccable condition.

  6. Unclaimed or Uncollected Packages
    If the package is not collected within the allotted time at the relay point or if you do not respond to carrier notifications, the package will be returned to us at our expense. Depending on the condition of the returned products, we may offer a reshipment, with costs and responsibility falling on the customer.

  7. Refunds
    After inspecting the returned products, we will inform you of the approval or refusal of the refund. If the refund is approved, it will be processed within 5 to 10 business days.

  8. Exceptions
    Custom or consumable products cannot be returned unless they have a manufacturing defect.

Damaged Package or Product

If you receive a damaged package or product:

  • You must contact us within 3 business days of receiving the package.
  • Please provide clear photos from different angles, including:
    • The exterior of the box,
    • The shipping label,
    • A full view of the items,
    • Close-up photos of the damages.
  • After this period, no claims regarding a damaged package will be accepted.

Right of Withdrawal

In accordance with European regulations, you have a 14-calendar-day period from the date of receipt of the package to exercise your right of withdrawal.

  • The product must be returned in its original condition, unopened, and unused.
  • Return shipping costs are the responsibility of the customer unless otherwise stated.
  • Exceptions to the right of withdrawal include:
    • Perishable or sensitive products (e.g., live mycelium).
    • Customized or made-to-order products.
    • Sealed products that cannot be returned for hygiene reasons if the seal has been broken.

Separate Shipments
Due to the variety of our products, some items may need to be shipped separately (e.g., 3 kg mycelium bags or large substrate bags). If you wish to divide your order into multiple shipments, the additional shipping costs will be your responsibility.

Shipments Outside the Continent
Shipping mycelium outside of continental Europe carries risks due to temperature variations, customs hold-ups, or other issues compromising product quality. An import permit may be required depending on the region. We recommend using liquid culture mycelium, which better tolerates shipping. The importer is responsible for any issues during transport, including customs delays.

We do not provide phytosanitary certificates but include packing slips and invoices necessary for customs clearance.

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