Shipping Policy - Shipping Policy

(Translation in English below)

Delivery times

We work with living products, such as mycelium, which have a limited lifespan. Our priority is to send the mycelium at their peak vigor. For this reason, most of our products are made to order, which can result in a preparation time of 2 to 3 weeks, the time needed for mycelium development.

For the most requested products, such as oyster mushrooms, we usually have stock, allowing faster shipping. For non-living items (bags, dry substrates, etc.), shipping generally takes 3 to 5 business days.

More information on preparation times is available here.

Delivery takes between 1 and 5 business days, depending on the chosen carrier and destination.

Shipping fees

Delivery fees strictly reflect carrier rates. We do not make a margin on these fees to make our products more accessible. The delivery cost is calculated based on the weight of the items and the destination, and is indicated before payment after entering your address.

Order confirmation

You will receive a confirmation email upon receipt of your order. If you do not receive this email, please check your "spam" folder or contact us at [contact@lamycosphere.com]. A second email will be sent to you upon shipment of your order, with a tracking number.

The recipient is responsible for checking their emails and consulting the tracking to verify the progress and arrival of the package at their home or pickup point.

Carriers

We work with DHL, DPD, and Chronopost. Depending on the destination and type of shipment, you can choose the carrier that suits you best. Available delivery options and rates are presented during the order process.

Risks and responsibilities

Delivery responsibility lies with the customer once the package is taken over by the carrier. High (>25°C) or low temperatures can affect the quality of the mycelium during transport. Mycosphère cannot be held responsible for product deterioration due to weather conditions, delivery delays, customs hold-ups, or storage conditions at the relay point.

We also disclaim all responsibility in case of non-delivery due to an incorrect address, the customer's absence at delivery, or exceeding the pickup deadline at the relay point.

Living products (mycelium, substrates, liquid cultures)
These products being alive and sensitive to transport and usage conditions, they are neither returned nor exchanged.

In accordance with exceptions to the right of withdrawal applicable to goods likely to deteriorate or expire rapidly, these products are not accepted under the right of withdrawal. 
This is without prejudice to the legal warranty of conformity applicable in case of defect at the time of delivery.

Return policy

  1. Return period
    Returns are accepted within 14 days from receipt of your order. To be eligible, the product must be unused, in perfect condition, and in its original packaging. We reserve the right to refuse any return that does not meet these criteria.

  2. Products excluded from returns (culture kits, myceliums, etc.)
    Returns are not possible for living products such as myceliums. Transport conditions (temperature, shocks, etc.) cannot be guaranteed, and a second transport would compromise the product's integrity, making any third transport unthinkable. These products are considered lost and must be replaced.

  3. Return shipping costs
    Return shipping costs are the responsibility of the customer, except in case of product defect or delivery error on our part. In such cases, we will cover the return shipping costs.

  4. Condition of returned products
    Products must be in their original packaging and in good condition. If the item or its packaging is damaged, a deduction on the refund may be applied to compensate for the depreciation in value. Products considered unsellable due to significant damage may be refused.

  5. Return procedure
    To initiate a return, contact our customer service at [contact@lamycosphere.com] with your order details. Once the return is approved, we will send you instructions and a return label, if applicable. Please add photos from different angles of the product before the return to ensure the item's impeccable condition.

  6. Unclaimed or uncollected packages
    If the package is not picked up within the allotted time at the pickup point or if you do not respond to carrier notifications, the package will be returned at our expense. You (the customer) are responsible for checking your emails, tracking the package progress, and picking up the package on time at the pickup point if applicable. Depending on the condition of the returned products, we may offer a new shipment, at the customer's expense and responsibility.

  7. Refunds
    After inspection of the returned products, we will inform you of the approval or refusal of the refund. If the refund is approved, it will be processed within 5 to 10 business days.

  8. Exceptions
    Personalized or consumable products cannot be returned, except in case of manufacturing defects.

 

Damaged package or damaged product

If you receive a damaged package or a damaged product:

  • You must contact us within 3 business days following receipt of the package.
  • Please provide clear photos from different angles, including:
    • The outside of the box,
    • The shipping label,
    • An overview of the items,
    • Detailed photos of the damage.
  • After this period, no claims regarding damaged packages will be accepted.

2. Right of withdrawal

In accordance with European regulations, you have a period of 14 calendar days from receipt of the package to exercise your right of withdrawal.

  • The product must be returned in its original condition, unopened and unused.
  • Return shipping costs are the responsibility of the customer, unless otherwise indicated.
  • Exceptions to the right of withdrawal include:
    • Perishable or sensitive products (e.g., living mycelium).
    • Customized or made-to-order products.
    • Sealed products cannot be returned for hygiene reasons if the seal has been opened.

Separate shipments

Due to the diversity of our products, it may be necessary to send certain items separately (for example petri dishes or other fragile items). If you wish to split your order into multiple shipments, additional fees will be your responsibility.

Shipments outside the continent

Shipping mycelium outside the European continent carries risks due to temperature variations, customs delays, or other hazards compromising product quality. An import permit may be required depending on the region. We recommend using liquid culture mycelium, which tolerates transport better. 

We do not provide phytosanitary certificates, but include packing slips and invoices necessary for customs clearance.

The importer is responsible for any issues related to transport, including customs delays.

 

IN ENGLISH

Shipping Policy:

Delivery Times
We work with living products, such as mycelium, which have a limited shelf life. Our priority is to ship the mycelium when it is at its peak vigor. For this reason, most of our products are made to order, resulting in a preparation time of 2 to 3 weeks, which is the time needed for the mycelium to grow.

For the most popular products, such as oyster mushrooms, we generally have stock available, allowing for faster shipping. For non-living items (bags, dry substrates, etc.), we usually ship within 3 to 5 business days.

More information about preparation times is available here.

Delivery takes between 1 and 5 business days, depending on the chosen carrier and destination.

Shipping Fees
Delivery fees strictly reflect the carriers' rates. We do not add a margin to these fees to keep our products more accessible. The delivery cost is calculated based on the weight of the items and the destination and is displayed before payment after entering your address.

Order Confirmation
You will receive a confirmation email once your order has been received. If you do not receive this email, please check your "spam" folder or contact us at [contact@lamycosphere.com]. A second email will be sent when your order is shipped, including a tracking number.

Carriers
We work with BPost, DHL, DPD, and Chronopost. Depending on the destination and type of shipment, you can choose the carrier that best suits your needs. Available delivery options and rates are presented during the checkout process.

Risks and Responsibilities
The responsibility for delivery lies with the customer once the package has been handed over to the carrier. High or low temperatures (>25°C) can affect the quality of the mycelium during transport. La Mycosphère is not liable for product deterioration due to weather conditions, delivery delays, customs hold-ups, or storage conditions at the pickup point.

We also decline any liability in cases of non-delivery due to an incorrect address, the customer’s absence at the time of delivery, or a missed pickup deadline at the relay point.

Living products (liquid or solid mycelium):
For biological reasons, any product containing living mycelium (liquid cultures, spawn, or substrates) cannot be returned or refunded once shipped, as its viability depends on transport, storage, and handling conditions beyond our control.

Return Policy

  1. Return Period
    Returns are accepted within 14 days of receiving your order. To qualify, the product must be unused, in perfect condition, and in its original packaging. We reserve the right to refuse returns that do not meet these criteria.

  2. Products Excluded from Returns (Cultivation Bags, Mycelium, etc.)
    Returns are not possible for living products, such as mycelium. The conditions of transport (temperature, handling, etc.) cannot be guaranteed, and a second transport would compromise the integrity of the product, making a third transport impossible. These products are considered lost and must be replaced.

  3. Return Fees
    Return shipping costs are the responsibility of the customer unless the product is defective or there was an error in delivery. In such cases, we will cover the return shipping costs.

  4. Condition of Returned Products
    Products must be in their original packaging and in good condition. If the item or its packaging is damaged, a reduction in the refund may apply to compensate for the loss in value. Products deemed non-resellable due to significant damage may be refused.

  5. Procédure de retour
    Pour initier un retour, contactez notre service client à [contact@lamycosphere.com] avec les détails de votre commande. Une fois le retour approuvé, nous vous enverrons les instructions et, si nécessaire, une étiquette de retour. Veuillez inclure des photos du produit sous différents angles avant le retour pour garantir son état impeccable.

  6. Colis non réclamés ou non récupérés
    Si le colis n'est pas récupéré dans le délai imparti au point relais ou si vous ne répondez pas aux notifications du transporteur, le colis nous sera retourné à nos frais. Selon l'état des produits retournés, nous pourrons proposer une réexpédition, dont les coûts et la responsabilité seront à la charge du client.

  7. Remboursements
    Après inspection des produits retournés, nous vous informerons de l'acceptation ou du refus du remboursement. Si le remboursement est accepté, il sera traité sous 5 à 10 jours ouvrables.

  8. Exceptions
    Les produits personnalisés ou consommables ne peuvent être retournés sauf en cas de défaut de fabrication.

Colis ou produit endommagé

Si vous recevez un colis ou un produit endommagé :

  • Vous devez nous contacter dans un délai de 3 jours ouvrables après réception du colis.
  • Veuillez fournir des photos claires sous différents angles, incluant :
    • L'extérieur de la boîte,
    • L'étiquette d'expédition,
    • Une vue complète des articles,
    • Photos en gros plan des dommages.
  • Passé ce délai, aucune réclamation concernant un colis endommagé ne sera acceptée.

Droit de rétractation

Conformément à la réglementation européenne, vous disposez d'un délai de 14 jours calendaires à compter de la réception du colis pour exercer votre droit de rétractation.

  • Le produit doit être retourné dans son état d'origine, non ouvert et non utilisé.
  • Les frais de retour sont à la charge du client sauf indication contraire.
  • Les exceptions au droit de rétractation incluent :
    • Produits périssables ou sensibles (par exemple, mycélium vivant).
    • Produits personnalisés ou fabriqués sur commande.
    • Produits scellés qui ne peuvent être retournés pour des raisons d'hygiène si le sceau a été brisé.

Expéditions séparées
En raison de la variété de nos produits, certains articles peuvent nécessiter une expédition séparée (par exemple, sacs de mycélium de 3 kg ou grands sacs de substrat). Si vous souhaitez diviser votre commande en plusieurs envois, les frais de port supplémentaires seront à votre charge.

Expéditions hors du continent
L'expédition de mycélium hors d'Europe continentale comporte des risques dus aux variations de température, aux blocages en douane ou autres problèmes compromettant la qualité du produit. Un permis d'importation peut être requis selon la région. Nous recommandons d'utiliser du mycélium en culture liquide, qui supporte mieux l'expédition. L'importateur est responsable de tout problème durant le transport, y compris les retards en douane.

Nous ne fournissons pas de certificats phytosanitaires mais incluons les bons de livraison et factures nécessaires au dédouanement.

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