Refund Policy

Returns of living products (mycelia)

Since mycelia are living products with a limited lifespan, returns are not possible. Transport conditions cannot be guaranteed (temperature, shocks, etc.). During a return, mycelia undergo a second transport and cannot be reused for a third transport. They are therefore considered lost and must be replaced.

Returns of non-living products (cultivation materials, dry substrates)

Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items that cannot be returned:
* Gift cards

* "Living" products

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then, contact the issuer of your credit card, as there may be a delay before your refund is officially displayed.
Then, contact your bank. There is often a processing delay before a refund is displayed.
If after completing all these steps you still have not received your refund, please contact us at contact@lamycosphere.com.

Sale items (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, please send us an email at lamycosphere@gmail.com and send your item to: Rue du Zémont 32, 5030 Gembloux (Belgium).

Gifts
If the returned item was marked as a gift at the time of purchase and was sent directly to you, you will receive a gift card equal to the value of your return. Once we have received the returned item, a gift card will be sent to you by mail.

If the item was not marked as a gift at the time of purchase, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift giver and they will know that you returned the item.

Shipping
To return a product, you must send it by mail to: Rue du Zémont 32, 5030 Gembloux (Belgium).

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item worth more than €75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.